After you enroll in the Blue Cross and Blue Shield of Texas (BCBSTX) STAR plan, BCBSTX will send you your new member materials in the mail. You should expect the following:
After you are enrolled, we will give you your BCBSTX ID card. Keep this ID card with you at all times.
When you go to your doctor, hospital or other provider, show your BCBSTX ID card. It has the following information:
Call customer service at 1-888-657-6061 (TTY 7-1-1) to replace your ID card if it is lost.
You will also receive the Health Assessment Questionnaire. That helps us know what extra information we can send you to help keep you healthy. Please take a few minutes to fill out the questionnaire and send it back to us in the self-addressed stamped envelope provided to you.
You can also access a copy of the Health Assessment Questionnaire online.
After you get your ID card, you'll get your welcome kit. It includes your STAR Member Handbook . You'll also get brochures on our transportation services and our value-added services. These handbooks tell you everything you'll need to know about being a member of the BCBSTX STAR program.
If you do not receive a welcome kit, please call customer service at 1-888-657-6061 (TTY 7-1-1). We'll send out a replacement. We can also provide your kit in another language other than English or another format, such as Braille, CD or large print. We will send you this information in your preferred format for free.
Pregnant STAR members new to the BCBSTX STAR plan will receive a special member welcome kit designed for Pregnant members. It includes the STAR Member Handbook , information on our prenatal and postpartum incentive programs, and how to join Special Beginnings. You'll also receive information on how to get non-emergency medical transportation and our value-added services.