New Member Welcome

After you enroll in the Blue Cross and Blue Shield of Texas (BCBSTX) STAR plan, BCBSTX will send you your new member materials in the mail. You should expect the following:

ID Card

After you are enrolled, we will give you your BCBSTX ID card. Keep this ID card with you at all times.

When you go to your doctor, hospital or other provider, show your BCBSTX ID card. It has the following information:

  • Your name
  • Your member ID number
  • Your Medicaid number
  • The date your coverage starts
  • Your PCP's name and phone number

Call our Customer Advocate Department at 1-888-657-6061 (TTY: 711) to replace your ID card if it is lost.

The Health Assessment Questionnaire

If you are a new member, we will call you to do a Health Assessment over the phone. The assessment will give us extra information about your health so that we can send you health tips or tell you about programs we offer to keep you healthy. If you have not received a call to complete a health assessment within 90 days of joining the plan, call Service Coordination. They can help you complete an assessment.

If you are a current member and you have health concerns, call Service Coordination to get a health assessment. We have health programs for some chronic conditions that you can easily opt-in or opt-out of. Visit our Health and Wellness page to get more information about our condition management and service coordination programs.

Welcome Kit

After you get your ID card, you'll get your welcome kit. It includes your STAR Member Handbook. You'll also get brochures on our transportation services and our value-added services. These handbooks tell you everything you'll need to know about being a member of the BCBSTX STAR program.

If you do not receive a welcome kit, please call the Customer Advocate Department at 1-888-657-6061 (TTY: 711). We'll send out a replacement. We can also provide your kit in another language other than English or another format, such as Braille, CD or large print. We will send you this information in your preferred format for free.

New Pregnant Member Welcome Kit

Pregnant STAR members new to the BCBSTX STAR plan will receive a special member welcome kit designed for Pregnant members. It includes the STAR Member Handbook, information on our prenatal and postpartum incentive programs, and how to join Special Beginnings. You'll also receive information on how to get non-emergency medical transportation and our value-added services.

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