At Blue Cross and Blue Shield of Texas (BCBSTX), we want to make sure you and your family gets the health care you need. We also want to make sure your rights as a member are respected.
If you think you have been treated unfairly or discriminated against, call the U.S. Department of Health and Human Services (HHS) toll-free at 1-800-368-1019. You also can view information concerning the HHS Office of Civil Rights online at www.hhs.gov/ocr .
For a complete list of member rights and responsibilities, see your Star Member Handbook and Your Rights for Appeal of an Adverse Determination .