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Member Benefits

Benefits of Being a Blue Cross and Blue Shield of Texas Member

Blue Cross and Blue Shield of Texas (BCBSTX) has been providing affordable health coverage for over 80 years. There are many reasons why over 4.7 million people have decided to become a BCBSTX member, but here are just a few.

Large Network

We provide access to a large network of doctors and hospitals, which can help save you money.

Remember that your plan covers more of the costs of medical services if you go to a doctor or hospital within the plan's network. With such a wide network of doctors and hospitals at your fingertips, it is just that much easier to get the care that you need while also saving money. Use our online Provider Finder® to see if your doctor is in the network, or find a new one.

Nurses Available Anytime

If you have questions, we have answers. Just call our 24/7 Nurseline at 1-800-299-0274, where registered nurses are available to take your calls 24 hours a day, 7 days a week. If an unexpected medical situation comes up, a nurse can help you decide if you should call your doctor, visit the emergency room, or treat the problem yourself.

Transition of Care Benefits

Transition of care benefits can be requested when your doctor leaves the participating network, or if you are considering coverage with us and your doctor is not in the network.

  • To qualify for transition of care services, you must currently be undergoing a course of evaluation and/or medical treatment or be in the second or third trimester of pregnancy.
  • Transitional care benefits may be authorized for a period of up to 90 days from the doctor's termination date from the network or your original effective date (for new members).
  • To be eligible for transition of care benefits, you must be a member of one of our plans.

Please call 1-855-710-6977 to request authorization for transition of care benefits.

Note: Ongoing course of evaluation or medical treatment means the treatment of a condition or disease that requires repeated health care services pursuant to a plan of treatment by a doctor because of the potential for changes in a therapeutic regimen.

Member Services

We are dedicated to serving our members' personal needs — answering your questions through whatever channel works best for you. We provide quality customer service, not only by phone but also online through Facebook and Twitter.

This makes it easier for you to get your questions answered and your issues resolved. In fact, satisfaction among our members is significantly higher in comparison to other insurance companies in our key measures.*

*Source: 2012 Continuous Tracking Program, HCSC & DSS Research. All products.