Electronic Visit Verification is a computer-based system that verifies the occurrence of personal attendant service visits by electronically documenting the time a visit begins and ends. Texas requires EVV for certain Medicaid funded home and community-based services provided through the Health and Human Service Commission and Managed Care Organizations.
Policy Handbook
Policy Handbook Revisions
Policy Guidance and Job Aids
EVV Training Requirements Checklists (PDF)
TexMedConnect is an online application within TMHP that lets providers file claims, check claims status, confirm client eligibility, and more. There are two versions of TexMedConnect—acute-care and long-term care.
For more information about how to setup and use the acute care version of TexMedConnect, providers can refer to:
For more information about how to setup and use the long-term care version of TexMedConnect, providers can refer to:
Blue Cross and Blue Shield of Texas (BCBSTX) Contact Information:
For EVV Visit Maintenance Unlock Request (VMUR) :
Health and Human Services EVV Contact Information:
TMHP EVV Contact Information:
Vendor Contact Information:
| DataLogic Software, Inc. / Vesta | First Data Government Solutions / AuthentiCare |
|---|---|
Phone: 1-844-880-2400 |
Phone: 1-877-829-2002 |
EVV Compliance Oversight Review is currently under revision. Review Section 10000 EVV Compliance Reviews from the EVV Policy Handbook for more information.
Each quarter, this section is updated with the top reasons for denial of EVV-relevant claims.
Each quarter, this section is updated with the top reasons of recoupment for EVV-relevant claims.
BCBSTX has no specific EVV recoupments at this time. This section will be updated as applicable.
BCBSTX allows for EVV claims to be submitted with a span date. If a provider chooses to submit a claim with a span date, the provider must ensure that:
