Electronic Visit Verification (EVV) is a computer-based system that electronically documents and verifies service delivery information, such as date, time, service type and location, for certain Medicaid service visits. Texas Health and Human Services Commission (HHSC) determines when a program provider, Financial Management Services Agencies (FMSA) or Consumer Directed Services (CDS) employer must use EVV based on the services delivered. EVV is required for all programs and services listed in the Programs and Services Required to Use EVV .
Electronic Visit Verification (EVV)
-
EVV Policies
Policy Handbook
Policy Handbook Revisions
- March 12, 2025 - EVV Policy Handbook Revisions
- September 12, 2024 - EVV Policy Handbook Revisions
- October 1, 2023 - EVV Policy Handbook Revision
- January 2023 - EVV Policy Handbook Revisions
- September 2022 - EVV Policy Handbook Revisions
- June 2022 - EVV Policy Handbook Revisions
- March 2022 - EVV Policy Handbook Revisions
- January 2022 - EVV Policy Handbook Revisions
EVV Reasons Codes
- EVV Reason Codes Effective Jan. 1, 2021, through Sept. 30, 2023 (PDF)
- EVV Reason Codes Effective Oct. 1, 2023, and after (PDF)
EVV Reasons Codes Crosswalk
Reference the EVV Reason Codes Crosswalk (PDF) to compare the different versions of reason codes.
EVV Reason Codes Quick Reference Guide
The EVV: When to Use Reason Codes Number and Descriptions Effective Oct. 1, 2023 quick reference guide includes examples of when to use each Reason Code Number and when to enter required free text.
Historical EVV Reasons Codes
- EVV Reason Codes Effective Sept. 1, 2019 – Dec. 31, 2020 (PDF)
- EVV Reason Codes Effective July 1, 2017 – Aug. 31, 2019 (PDF)
Best Practices
- Best Practices to Avoid EVV Claim Mismatches (PDF)
- HCS and TxHmL Best Practices to Avoid EVV Claim Mismatches (PDF)
Compliance Job Aids
Refer to the EVV Policy Handbook section, 11000 EVV Compliance Reviews, for more information.
Policy Guidance
- EVV Visit Transaction Rejection Guide
- Guidance for FMSAs when CDS Employers Do Not Perform EVV Responsibilities
VMUR Job Aids
-
EVV Training
Checklist:
EVV Training Requirements Checklists (PDF)
Training Websites:
Blue Cross and Blue Shield of Texas (BCBSTX) EVV Training
Getting Started with EVV Trainings
HHAeXchange Knowledge Base Website
Texas Medicaid and Healthcare Partnership (TMHP) EVV Portal Training
TexMedConnect:
TexMedConnect is an online application within TMHP that lets providers file claims, check claims status, confirm client eligibility, and more. There are two versions of TexMedConnect—acute-care and long-term care.
For more information about how to setup and use the acute care version of TexMedConnect, providers can refer to:
- TexMedConnect–Acute Care Manual
- TexMedConnect User Guide for Managed Care Organization (MCO) Long Term Services and Supports (LTSS) Providers
- STAR Kids MCO Training Manual – TMHP Web Security and Permissions
For more information about how to setup and use the long-term care version of TexMedConnect, providers can refer to:
-
EVV Notices
- 05/15/2025 EVV: HHAeXchange Outage Resolved
- 05/14/2025 EVV: HHAeXchange Outage
- 05/12/2025 Register for HHAeXchange EVV System Training for CDS Employers
- 05/06/2025 HHAeXchange EVV System Survey Now Available
- 03/20/2025 Updated EVV Policy Handbook and Revision Log
- 03/13/2025 EVV Policy Handbook Revisions Effective March 12, 2025
- 01/24/2025 EVV Visit Maintenance Process for Legacy Visits Resumes for PSOs
- 01/23/2025 EVV VMUR Updates
- 01/22/2025 Register for HHAeXchange EVV System Training for CDS Employers
- 01/13/2025 Correction to the EVV PSO Operation Readiness Review Sessions Updates
- 01/13/2025 Register for the HHAeXchange Quarterly Refresher Training Webinar for CDS Employers
- 01/08/2025 EVV Visit Maintenance Unlock Request Updates
-
Previous EVV Archives
-
2021
- 11/22/2021 EVV Policy Handbook Revisions – January 2022
- 11/04/2021 Revised EVV Policy Handbook Now Available
- 11/04/2021 EVV Service Bill code Table Version 9.6 (STAR Health Updates) Publishing Nov.1
- 11/04/2021 HHSC Publishes the Importance of Following EVV Rules and Policy Guidance for CDS Employers (IL2021-49)
- 10/29/2021 Reminder: Now Available EVV Provider Satisfaction Survey
- 10/01/2021 CDS Employer EVV Usage Compliance Review Grace Period Extended
- 10/01/2021 90-Day Notice of EVV Compliance for Cures Act Personal Care Services Providers
- 10/01/2021 Misuse of EVV Reason Codes Requirements Removed
- 09/02/2021 90 - Day Notice of EVV Compliance for State-Required Personal Care Service Providers
- 09/02/2021 Provider Notice of EVV Claims Review
- 07/26/2021 Home Health Care Services Required to Use EVV by Jan. 1, 2023
- 07/16/2021 EVV CDS Webpage Updates low Available
- 07/16/2021 EVV Portal and Training Updates for July 2021
- 05/25/2021 FCC Offers Emergency Broadband Benefit with New Program
- 06/25/2021 Updates to HHSC EVV Mailboxes and Webpage
- 06/30/2021 EVV Visit Maintenance Policy Now Available
- 06/18/2021 August EVV Policy Trainings for FMSAs and CDS Employers
- 06/18/2021 Revised EVV Visit Transaction Rejection Guide Now Available
- 05/14/2021 Annual EVV Policy Trainings for Program Providers
- 05/14/2021 June 29 Quarterly FMSA Webinar
- 05/14/2021 EVV Portal Improvements and Updates for May 2021
- 03/17/2021 EVV Policy Training for CDS Employers Now Available in Spanish
- 02/24/2021 EVV Portal and Training Updates for February 2021
- 02/05/2021 EVV Policy Update: 180 Day & 90 Day Visit Maintenance Temporary Policy
- 01/22/2021 Update: EVV Compliance Oversight Reviews Delayed for EVV Usage and Misuse of EVV Reason Codes
- 01/25/2021 New EVV TAC Rules
- 01/11/2021 Cures Act EVV - Guidance to Ensure On-Time Payment to CDS Employees for Services Done on and After Jan. 1
- 12/30/2020 Provider Notification - 90 Day Visit Maintenance Temporary Policy
- 11/18/2020 Clarification of Electronic Visit Verification (EVV) Requirements – Information Letter 20-47
- EVV Visit Maintenance Policy
- Data Collection Policy
- EVV System Selection Policy
- EVV System Transfer Policy
- EVV Usage Policy
- Schedules Policy
- Service Authorization Policy
- Temporary EVV Policies for COVID-19
- Training Policy
- Temporary EVV Policies for Severe Winter Weather
- 180 Day & 90 Day Visit Maintenance Temporary Policy
- Reason Codes Policy
- Reports Policy
- Electronic Verification Methods Policy
- Claims Matching Policy
- Claims Submission Policy
- EVV Proprietary Systems Policy
- Compliance Oversight Reviews Policy
- EVV Portal Improvements and Training Updates for January 2021
- Module Seventeen: EVV Vendor Transfer Policy and Process
- Module Sixteen: Cures Act EVV Expansion – EVV Vendor Selection and Onboarding
- Module Fifteen: Best Practices to Avoid EVV Claim Mismatches
- Module Fourteen: EVV Compliance Oversight Policies
- Module Thirteen: EVV Training Requirements
- Module Twelve: Getting Started – Next Steps
- Module Eleven: Summary of EVV Changes - Part 1
- Module Ten: EVV Visit Transaction Validation Enhancements
- Module Nine: EVV Portal Standard Reports
- Live Q&A Webinar: EVV Data Aggregator
- Module Eight: Submitting an EVV Claim
- Module Seven: EVV Aggregator
- Live Q&A Webinar: EVV Visit Maintenance and Visit Transactions
- Module Six: EVV Process Flow
- Module Five: EVV Visit Maintenance
- Module Four: EVV Visit Transactions
- Module Three: EVV Roles and Responsibilities (Part 2 of 2)
- Module Two: EVV Roles and Responsibilities (Part 1 of 2)
- Module One: An Introduction to EVV
- Visit Maintenance: Last Visit Maintenance Date Policy
- Visit Maintenance Unlock Request Policy
- EVV 90 Day Visit Maintenance Temporary Policy
- Existing EVV Users: Best Practices for Temporary EVV Policies for COVID-19
- EVV Revised Policies Effective Oct. 1
- New and Revised EVV Policies Effective August 1, 2020
- Temporary EVV Policies for COVID-19 Extended to Oct. 23, 2020
- Existing EVV Users: Temporary Policies for COVID-19 Extended to Oct. 23, 2020
- Temporary EVV Policies for Novel Coronavirus (COVID-19)
- HHSC EVV Vendor Transfer Policy
- HHSC EVV Last Visit Maintenance Date Policy
- HHSC EVV Vendor Selection for Cures Act EVV Expansion Temporary Policy
- EVV Allowable Phone Identification Policy Eff. Sept. 1, 2019
- EVV Billing Policy Eff. Sept. 1, 2019
- EVV Claims Matching Policy Eff. Sept. 1, 2019
- EVV Claims Submission Policy Eff. Sept. 1, 2019
- EVV Data Elements Policy Eff. Sept. 1, 2019
- EVV Reason Code and Required Free Text Policy Eff. Sept. 1, 2019
- EVV Standard Reports Policy Eff. Sept. 1, 2019
- EVV Training Policy Eff. Sept. 1, 2019
- EVV Usage Policy Eff. Sept. 1, 2019
- EVV Vendor Selection Policy Eff. Sept. 1, 2019
- EVV Vendor Transfer Policy Eff. Sept. 1, 2019
- EVV Mobile Application Policy Eff. 04.01.19
-
2020
- EVV Portal Improvements and Training Updates Available
- Updated EVV Service Bill Codes Table and Cures Act EVV Practice Period
- Cures Act EVV: Updated Timeline for Cures Act EVV Expansion
- Cures Act EVV – The EVV Practice Period Begins July 1
- New Approval Process for EVV Proprietary Systems
- Provider Notification – Cures Act EVV Webinars
- Provider Notification – Existing EVV Webinars
- EVV Portal Improvements Now Available
- Provider Notice - Cures Act EVV: New May 1 Deadline to Select an EVV System and Begin the Onboarding Process
- Provider Notice – Temporary EVV Policies in Response to COVID-19
- EVV Training Sessions March 12-13 in Austin for Current Program Providers
- Cures Act EVV Training Sessions March 23-26 in Austin
- Guidance Related to DataLogic/Vesta EVV System Outage in December 2020
- EVV Policy Updates Effective Dec. 1
- Existing EVV Users: Temporary Policies for COVID-19 to end Dec. 31
- EVV Policy Training for CDS Employers on Dec. 11
- Cures Act EVV Practice Period Extended Through Dec. 31
- EVV Proprietary System Update
- EVV Portal and Training Updates
- EVV Policy Update Effective Nov.
- Updated EVV Service Bill Codes Table Effective Oct. 1
- Cures Act EVV: Practice Period Update and Important Dates
- EVV Visit Transaction Rejection Errors Guide Now Available
- EVV Portal and TexMedConnect Improvements and Training Updates Available
- Information Letter (IL) 20-33: EVV Guidance for FMSAs and CDS Employers
- Cures Act EVV Prepare to Submit CDS and SRO Managed Care EVV Claims to TMHP
-
2019
- EVV Proprietary Systems – New Proprietary System Onboarding Process Information Available
- EVV Portal – Updates to EVV Portal Standard Reports and TexMedConnect
- Announcement of EVV Vendors
- EVV Visit Maintenance Extension Reminder
- EVV Visit Maintenance Timeframe Extended for Visits with Dates of Service Sept. 1, 2019 – Oct. 31, 2019
- CMS has Approved HHSC’s Request to Delay the EVV Start Date
- HHSC Requests Cures Act Extension
- EVV Training Begins Aug. 1, 2019
- EVV Roadshow ILT Schedule Summer/Fall 2019
- TMHP Upcoming Webinars for EVV
- EVV Visit Maintenance Unlock Request Policy Eff. 07.01.2019.pdf
- EVV Billing Requirements Eff. 09.01.2019
- EVV Contact Information Matrix
- EVV Visit Transaction Validation Enhancements Eff. 06.01.19
- Changes to EVV Vendor System Eff. 06.01.19
- EVV Mobile Application Available 04.01.19
- EVV Provider Data Validation Process
- Reminder EVV Visit Maintenance of MEDsys Historical Data
- EVV Updated Billing Policy Requirements
- EVV Visit Maintenance of MEDsys EVV Historical Data
- EVV Data Access Request Form
- 21st Century Cures Act: Texas EVV Implementation
- EVV Tool Kit Alert- Module Five: EVV Visit Maintenance
- EVV Tool Kit Alert- Module Four: EVV Visit Transactions
- EVV Tool Kit Alert – Module Three: EVV Roles and Responsibilities
- EVV Tool Kit Alert – Module Two: EVV Roles and Responsibilities
- EVV Tool Kit Alert - Module One: An Introduction to EVV
- Reminder: April 1 Deadline to Select an EVV System
- Cure's Act EVV Expansion – April 1 Deadline to Select an EVV System
-
2018
- Change to Access of Historical EVV Records Stored by Sandata
- Communication from Unaffiliated Third Party Regarding EVV
- Access to MEDsys Data
- Proprietary EVV System Survey for Providers
- Potential Evaluation of EVV Vendor Pool
- Final Reminder to Transition EVV Providers
- Mid October Reminder to EVV Providers Transitioning to Datalogic
- Important Reminder To EVV Providers Transitioning to Datalogic
- Reminder To EVV Providers Transitioning to Datalogic
- 21st Century Cures Act and EVV
- Notice of Billing Policy Changes to Providers Required to Use EVV
- EVV Provider Transitioning to Datalogic
- Transitioning Providers: EVV Claims May Be Denied Or Recouped
- EVV Revises Unallowable Phone Identification and Recoupment Policy
- Transitioning Provider FAQs and Reminders
- EVV Electronic Authorization Pilot
- IMPORTANT Revision to MEDsys-Issued SAD Return Policy
- Visit Maintenance Reduction Solutions
- Updated- Temporary Reduction to EVV Compliance
- MEDsys Providers Must Initiate Transition to DataLogic by July 31, 2018
- Data Collection Information for Providers Transitioning to Datalogic Vesta EVV System
- Toll Free Numbers and SADs
- SAD Zip Tie Policy Change
- Temporary Reduction to EVV Compliance
- Provider Transition Solutions and Benefits
- Order Small Alternative Devices Electronically Beginning May 1, 2018
- EVV Alert Tour of Texas Sessions
- EVV Alert Transition Timeline
- HHSC's MEDsys Contract Expires - Will Not Be Renewed
- EVV Cell Phone Policy
- EVV FAQ
- October 2017 HHSC EVV Reason Code Scenarios
- HHSC EVV Reason Code Scenarios Answer Key
- Provider Stakeholder Meeting
- Health and Human Services EVV Information
- Health and Human Services EVV FAQ
- Provider Stakeholder Meeting
- Health and Human Services EVV Information
- Health and Human Services EVV FAQ
- EVV Reason Codes
- BCBSTX Provider Compliance Plan
- BCBSTX STAR Kids EVV FAQ
- Important Reminders on Cell Phone Use with EVV
- Small Alternative Devices Must be Installed in the Home
- 2017
-
2021
Electronic Visit Verification (EVV) Provider Webinar Sessions
Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid hosts 30-minute webinar sessions to learn more about Electronic Visits Verifications (EVV) system and process. Registration is required for webinar, refer to our Provider Training Webinar page.
Important Contact Information
Blue Cross and Blue Shield of Texas (BCBSTX) Contact Information:
- For EVV questions, call Provider Customer Service at 1-877-784-6802 or email the EVV Mailbox at BCBSTX_EVV_Questions@bcbstx.com
- For Service Coordination needs, call 1-877-301-4394 (TTY 7-1-1)
- Information on how to submit a Complaint or Appeal
For EVV Visit Maintenance Unlock Request (VMUR) :
- Instructions and Templates -Complete either form
- VMUR Job Aids
Health and Human Services EVV Contact Information:
- EVV Email: EVV@hhs.texas.gov
- EVV Website: Electronic Visit Verification | Texas Health and Human Services
TMHP EVV Contact Information:
- EVV Email: EVV@tmhp.com
- EVV Website: Electronic Visit Verification (EVV) | TMHP
- EVV TMHP Proprietary System Website: EVV Proprietary Systems | TMHP
- EVV TMHP Vendor Website: EVV Vendors |TMHP
Vendor Contact Information:
Website: Texas EVV Vendor Information Center
EVV System Information: HHAeXchange EVV
Customer Support:
- Portal: Client Support Portal
- Email: TXsupport@hhaexchange.com
Other Information:
- CDS Employer EVV Contact Information Guide
- Cures Act Home Health Care Services required to use EVV
- EVV Service Bill Codes Table
- Personal Care Services required to use EVV
- Program and Service Requirements for Schedules
- Program Provider and FMSA EVV Contact Information Guide
- Proprietary System Operator Onboarding Process
EVV Compliance Oversight Reviews Section
EVV Compliance Oversight Review is currently under revision. Review Section 10000 EVV Compliance Reviews from the EVV Policy Handbook for more information.
State Fiscal Year (SFY) 2024
Usage Score Compliance - State Fiscal Year 2024
| EVV Compliance Oversight Usage Reviews | Qtr 1 | |||
EVV Usage score of 80% or above |
1 |
|
|
|
EVV Usage score of 100% |
20 |
|
|
|
EVV Usage score of 80% below |
10 |
|
|
|
Most Common Reasons for Denial
State Fiscal Year 2024 - EVV Relevant Claims
State Fiscal Year 2024 |
Most Common Reasons |
Quarter 1 |
|
Quarter 2 |
|
Most Common Reasons for Recoupment
Each quarter, this section is updated with the top reasons of recoupment for EVV-relevant claims.
BCBSTX has not had any recoupments of EVV - relevant claims in State Fiscal Year 2024.
Span Billing Guidelines
BCBSTX allows for EVV claims to be submitted with a span date. If a provider chooses to submit a claim with a span date, the provider must ensure that:
- Each date within the span has one or more matching EVV visit transactions.
- The total units on the EVV claim must match the combined total units of the matched EVV visit transactions.