Electronic Visit Verification (EVV) is a computer-based system that electronically documents and verifies service delivery information, such as date, time, service type and location, for certain Medicaid service visits. Texas Health and Human Services Commission (HHSC) determines when a program provider, Financial Management Services Agencies (FMSA) or Consumer Directed Services (CDS) employer must use EVV based on the services delivered. EVV is required for all programs and services listed in the Programs and Services Required to Use EVV .
Electronic Visit Verification (EVV) Provider Webinar Sessions
Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid hosts 30-minute webinar sessions to learn more about Electronic Visits Verifications (EVV) system and process. Registration is required for webinar, refer to our Provider Training Webinar page.
Blue Cross and Blue Shield of Texas (BCBSTX) Contact Information:
For EVV Visit Maintenance Unlock Request (VMUR) :
- Instructions and Templates -Complete either form
- Programs Providers and Financial Management Services Agencies (FMSAs) Form
- Consumer Directed Services (CDS) Employers Form
- VMUR Job Aids
Health and Human Services EVV Contact Information:
TMHP EVV Contact Information:
Vendor Contact Information:
Website: Texas EVV Vendor Information Center
EVV System Information: HHAeXchange EVV
Customer Support:
Other Information:
BCBSTX allows for EVV claims to be submitted with a span date. If a provider chooses to submit a claim with a span date, the provider must ensure that:
- Each date within the span has one or more matching EVV visit transactions.
- The total units on the EVV claim must match the combined total units of the matched EVV visit transactions.