Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV) is a computer-based system that electronically documents and verifies service delivery information, such as date, time, service type and location, for certain Medicaid service visits.  Texas Health and Human Services Commission (HHSC) determines when a program provider, Financial Management Services Agencies (FMSA) or Consumer Directed Services (CDS) employer must use EVV based on the services delivered. EVV is required for all programs and services listed in the Programs and Services Required to Use EVV .

Electronic Visit Verification (EVV) Provider Webinar Sessions

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid hosts 30-minute webinar sessions to learn more about Electronic Visits Verifications (EVV) system and process. Registration is required for webinar,  refer to our Provider Training Webinar page.

Important Contact Information

Blue Cross and Blue Shield of Texas (BCBSTX) Contact Information:

  • For EVV questions, call Provider Customer Service at 1-877-784-6802 or email the EVV Mailbox at BCBSTX_EVV_Questions@bcbstx.com
  • For Service Coordination needs, call 1-877-301-4394 (TTY 7-1-1)
  • Information on how to submit a Complaint or Appeal

For EVV Visit Maintenance Unlock Request (VMUR) :

Health and Human Services EVV Contact Information:

TMHP EVV Contact Information:

Vendor Contact Information:

Website: Texas EVV Vendor Information Center

EVV System Information: HHAeXchange EVV

Customer Support:

Other Information:

EVV Compliance Reviews and Recoupments Section

EVV Compliance Reviews Rules are located in Section 11000 EVV Compliance Reviews from the EVV Policy Handbook for more information:

State Fiscal Year 2025 EVV Compliance and Recoupments

Span Billing Guidelines

BCBSTX allows for EVV claims to be submitted with a span date. If a provider chooses to submit a claim with a span date, the provider must ensure that:

  • Each date within the span has one or more matching EVV visit transactions.
  • The total units on the EVV claim must match the combined total units of the matched EVV visit transactions.