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Beneficiary Resource Services

Helping Families Cope With Sorrow and Change

The death of a loved one can be difficult to overcome. However, those who suffer a loss don’t have to be alone. We understand the emotional, financial and legal issues that can take place after the loss of a loved one.

Our Beneficiary Resource Services help people:

  • Cope with and recover from the emotional impact of the loss of a loved one
  • Effectively deal with the financial consequences
  • Manage any legal issues that may result

Eligibility: Beneficiary Resource Services is automatically included with your group life insurance programs and is offered to beneficiaries of an insured person. Beneficiary Resource Services is also available to insured people who qualify for an accelerated death benefit.

Experience and Expertise in Beneficiary Services

Grief, legal and financial counseling services are provided by Morneau Shepell. Morneau Shepell is a national provider dedicated to promoting healthy outcomes for the workplace, employees, individuals and their families. Its network of professionals coordinate and manage all services with strict confidence.

How This Caring Service Works

All it takes is a phone call to a dedicated 24/7 toll-free line. A professional clinician will assess a caller’s needs and determine a plan of action.

Beneficiary Resource Services include:

Unlimited 24/7 phone consultation: Grief counselors, legal assistance and financial advisors are available by phone for up to one year.

Five face-to-face sessions: Sessions can be used with one grief counselor or legal advisor. Time may also be split between a grief counselor and legal advisor. A one-hour financial consultation on the phone is also available.

Referrals and support services: Morneau Shepell counselors provide compassionate support throughout the process, including referrals to qualified grief counselors and financial and legal consultants within Morneau Shepell’s nationwide network of professionals.

Counselors Follow Up by Telephone: Morneau Shepell counselors will initiate follow-up calls for up to one year when necessary.

Beneficiary Resource Services is provided by Morneau Shepell. Morneau Shepell is an independent organization that does not provide Blue Cross and Blue Shield of Texas (BCBSTX) or Dearborn Life Insurance Company products or services. Morneau Shepell is solely responsible for the products and services described and provided through Beneficiary Resource Services. Legal services will not be provided for court proceedings or for the preparation of briefs for legal appearances or actions or for any action against any party providing Beneficiary Resource Services. Legal services provided under Beneficiary Resource Services are not intended for adversarial matters. May include face-to-face sessions, over-the-phone sessions or time taken for research or document preparation. Neither Morneau Shepell, BCBSTX nor Dearborn Life Insurance Company are responsible or liable for care or advice rendered by any referral resources.