Your Questions

UWH of Texas notified us that their group plans to leave our networks on Aug. 1, 2026. If we aren’t able to reach an agreement on new contracts, UWH of Texas will no longer be in our networks as of Aug. 1.

We’re working closely with UWH of Texas leadership and hope to sign new contracts before Aug. 1. We want agreements that compensate UWH of Texas fairly while being good stewards of your health care dollars. We value our relationship with UWH of Texas, but it’s also important that the contracts we agree to are fair for our members and the local businesses we serve.

Our goal is to keep giving you access to a broad network of providers at fair prices. We watch the market closely to make sure we offer competitive rates to providers. This helps lower the cost of your premiums.

As a member-owned organization, we know you expect us to protect your health care dollars. The rates we negotiate with providers impact the amount you pay. Health care is a major cost for many people, and we owe it to you to keep prices down.

We’re hopeful. We’ll update this site when we have news to share.

If you’d like to stay in-network for your care, we’ll be here to help identify in-network providers. We have a robust network of providers to ensure you have access to quality in-network health care.

If you are pregnant or being treated for a disability, acute condition or life-threatening illness, you may qualify as a continuity-of-care patient. This means you may still be able to receive care with a UWH of Texas doctor at in-network rates even if they leave our networks.

If you are eligible for continuity of care, you will not be balance billed or have to pay more than the amount covered by your plan, even if the UWH of Texas doctor charges more.

If you have questions, call the customer service number on your member ID card. Customer Advocates will help answer questions about your specific benefits and provide guidance.

Your doctor may also start the continuity-of-care process by calling the prior authorization number on your member ID card.

BCBSTX members: You may start the process by completing a Request for Continued Access to Providers form or by calling the number on your member ID card. Forms should be faxed to the number on the form. Once reviewed, you and/or your doctor may be contacted for more information, like medical records. A decision will be made and shared with you or your doctor, most often in less than a week.

Members of other Blue Cross and Blue Shield Plans: If you are a member of a Blue Plan other than BCBSTX, you may call the number on your member ID card for help.

PPO members: Not necessarily. If you have a PPO plan that includes out-of-network benefits, you can choose to get care anywhere you want, including UWH of Texas. However, out-of-pocket costs may be higher for out-of-network care than for in-network care. If you need help understanding your out-of-network benefits or identifying in-network care, call the number on your member ID card.

HMO members: If you have an HMO plan, you must seek in-network care for your benefits to apply, except in emergencies.

Emergency services for PPO and HMO: In the case of a life-threatening illness or injury, go to the nearest emergency facility right away. Emergency services are covered at the in-network benefit level for PPO and HMO. Your responsibility for any additional charges will depend on your health plan and applicable law. Learn about surprise billing at bcbstx.com.

If your PCP is with UWH of Texas and leaves our networks on Aug. 1, 2026, we can help you find a new PCP.

• Visit bcbstx.com and select Find Care, or visit your online provider directory 
• Log in to or sign up for your member account online or use the BCBSTX App 
• Call the number on your member ID card  

After Aug. 1, 2026, if you haven’t selected a new PCP, we’ll choose one for you and send you a new member ID card with your new PCP name. You can change this selection at any time. To change your PCP, log in to your member account online or use the BCBSTX App to make the switch.

No, this does not impact you. Under our standard Medicare Supplement plans, you can keep using any provider that takes Medicare at your current benefit coverage level.

If UWH of Texas leaves our networks, Blue Cross Group Medicare Advantage Open Access (PPO) members can continue to receive care at their same coverage level for covered benefits with UWH of Texas if your UWH of Texas provider agrees to see you, accepts Medicare assignment and will submit claims to BCBSTX.

This negotiation may affect Blue Cross and Blue Shield members with plans in other states who access UWH of Texas doctors. Call the number on your member ID card to review your plan’s coverage or for help finding in-network options.

When scheduling future procedures, we’ll let doctors know and work with them to discuss options. If needed, we’ll help them transition your care or schedule procedures with other in-network providers.

You have many choices for in-network care. For personalized search results based on your health plan and network, you can log in to your account online or use the BCBSTX App. You can also call the number on your member ID card.

See the Doctors tab for a list of UWH of Texas doctors.

If you have a procedure scheduled with a UWH of Texas doctor on or after Aug. 1, 2026, call the number on your member ID card to ask about your benefit coverage.