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Medical Care Options

If you think you’ve been exposed to COVID-19, you may want to get tested even if you don’t have symptoms.

To start, call your doctor’s office. Your doctor will help guide your care.

Your doctor’s office may provide testing services, or they can refer you to an in-network testing site.

If you test positive for COVID-19, follow up with your doctor’s office so they can plan next steps.

You should also call your doctor if you start having symptoms of COVID-19. Your doctor can determine what you have, even if it isn’t COVID-19, so that you get the care you need.

Telehealth is a convenient way to get medical care without leaving home. Your doctor may offer virtual visits by phone or video chat, or you can use another telehealth provider covered by your health plan.

Telehealth benefits may differ based on your plan. Call the Customer Service number listed on your BCBSTX member ID card if you have questions about your coverage.

Our Bilingual 24/7 Nurseline1 is also here to discuss any health concerns and can guide you if you think you’ve been exposed to COVID-19 or have symptoms. Nurses are available 24 hours a day, 7 days a week.

Seek emergency medical care immediately if you have:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • Confusion
  • Inability or difficulty waking or staying awake
  • Bluish lips or face

For those times when you can’t get in to see a doctor and it’s not an emergency, you can visit an in-network urgent care center. They offer primary care services like your doctor, and the wait time can be much shorter than an ER visit. They can let you know if you need to go to a hospital.

1The 24/7 Bilingual Nurseline may not be available with all plans. Check your benefits booklet for details.