Tools and Resources 

Member Services 

Call for one-on-one help: 1-855-380-8542 TTY 711

We are open October 1 – March 31: Daily, 8:00 a.m. to 8:00 p.m. local time; and April 1 – September 30: Monday - Friday, 8:00 a.m. to 8:00 p.m. local time.  Alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Access for Members^SM

After January 1, 2024 or your effective date, your new Medicare Advantage Open Access PPO plan documents will be available on BAM.

If you haven’t already, register for BAM at www.bluemembertx.com. 

This secure site and mobile app provide you easy access to view your health benefit information from anywhere.

You can:

• Search for providers and pharmacies.
• See your prescription history.
• View claims status and up to 18 months of activity.
• Request an ID card or print a temporary ID.
• and much more. 

Go mobile with Blue!

Grab your smartphone and your member ID card and text* BCBSTXAPP to 33633 to download the app and use BAM while you’re on the go.

*Message and date rates may apply.

Medicare Forms

You may need to access or submit certain forms to manage your Medicare plan:

• Open Access Provider Notice
• CMS Appointment of Representative
• Authorization to Disclose Protected Health Information
• Notice of Privacy Practices
• Online Coverage Determination Request Form
• Online Coverage Redetermination Request Form
• Pharmacy Mail Order Form
• Personal Medication List 
• Late Enrollment Penalty Appeals

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.