Consumer Assessment of Healthcare Provider and Systems (CAHPS®) Survey Best Practices Tip Sheets

What is the CAHPS survey?

Each year Blue Cross Blue Shield of Texas (BCBSTX) sends a CAHPS survey to gather feedback from members about their overall health care experience, including their experience with their personal doctor and health plan and experience in getting needed care and getting care quickly. The survey starts in late February and runs through May.

If your patient receives a survey, please encourage them to complete it. Improved patient experiences and outcomes lead to healthier, happier patients.

Explore our CAHPS tip sheets for sample questions and best practices to improve on

CAHPS resources to improve the patient experience

Other Resources

Have questions?

If you have any questions regarding the CAHPS® Survey for Medicaid members, please email the Quality Department at