07/10/2025
Urgent
If you have Medicaid patients with Blue Cross and Blue Shield of Texas who have been affected by floods in Central Texas, our customer service representatives are here to help them.
Members can call customer service if they need to:
- Get an emergency prescription refill.
- Replace necessary medical equipment, services or supplies.
- Get a new copy of their member ID card.
- Speak with a registered nurse, 24 hours a day, 7 days a week.
- Speak with a medical doctor via our telehealth program.
- Find a doctor in their area.
- Get help dealing with stress or depression.
Our members who live within an official disaster-designated county and who may need to replace necessary medical equipment, services or supplies can seek replacement through any available supplier. If they cannot find a supplier, they can call customer service to help find one. Supplies will be replaced even if the member is temporarily outside of the county in which they live. If the item requires a prior authorization, the provider will need to obtain another one.
Member Customer service:
- STAR or CHIP: 888-657-6061
- STAR Kids: 877-688-1811
- For additional resources, call 2-1-1.
Member Service coordination:
- STAR or CHIP: 877-214-5630
- STAR Kids: 877-301-4394
- Email: TX_Medicaid_HC@bcbstx.com
If you have questions or need help, please call our Medicaid Provider Network Team at 855-212-1615 or email.