Problems Logging In?

If you’re having trouble getting online access to your account using Blue Access for MembersSM, these Frequently Asked Questions may help you troubleshoot.

  • What should I do if I get a login error that says my password is not recognized?

    First, click the eyeball icon after typing in your password to make sure you’ve entered it correctly.

    If you still get an error message, this is a quick and easy way to reset your password:

    1. Click Forgot Password.
    2. Enter your username. (See below if you get a username error.)
    3. Choose whether you want a one-time verification code sent by email or text message. (The code will be sent to the email or mobile phone number tied to your account.)
    4. Click Send Code.
    5. Enter the 6-digit verification code you receive and follow the directions to reset your password.
    6. When choosing a new password, keep in mind these rules…

    Password must have:

    • 8-40 characters
    • An uppercase letter and a lowercase letter
    • A number
    • A special character, like ~ ! @ # $ % ^ & * ( ) [ { }

    Password can't have:

    • More than two sequential or repeating characters, like 123, ABC, CBA, 111 or AAA
    • More than five numbers in a row
    • Abbreviations for months or days, like Jan, Feb, Mon, or Tue
    • Restricted terms, like Appl, Asdf, Basic, Cadam, Demo, Focus, Game, Net, New, Pas, Ros, Sign, Sys, Tso, Valid, Vtam, Log
    • Your first or last name, or username
    • The same exact characters as any of your last 24 passwords

    Once your password has been reset, try again to log in to Blue Access for Members.

  • I keep asking for the code to reset my password, but I don’t see it in my email or text messages. What can be causing this?

    • Wait a few minutes when you request a code.
    • If getting it by email, check your spam folder.
    • If you are still not getting the verification code, it may be that the email address or mobile number tied to your account was not entered correctly when you signed up for your account.
    • You may be using a different email than you used when you set up your account.
    • If you have changed your mobile number recently, it may not have been updated in your account records.

    You can call the customer service number listed on the back of your Blue Cross and Blue Shield of Texas (BCBSTX) member ID card to make sure the right email and mobile number is linked to your account or to change your contact preferences. Or you can use our online form to update your preferences using your member ID number.

  • What should I do if I get an error message when I enter my username?

    If you are unsure that your username is correct or don’t remember it, you can get your username using these easy steps:

    1. Click on Forgot Username.
    2. You’ll be prompted to enter the email linked to your account so we can send you the right username. The email address must be linked to your account. If not, you will get an error message and won’t be able to continue.
    3. The email will come from BCBSTX_noreply@bcbstx.com and provide the username listed for your account. If you don’t see an email after a few minutes, check your spam folder.
    4. Use the exact username provided in the email to log in to your account.
  • What if I forget my username?

    You can use the same steps above to have your username sent to you.

  • Why am I being asked to get a one-time passcode?

    Because your account includes private health and financial information, we pledge to keep your account information safe. This passcode is a security feature we’ve added to protect your account from hackers, malicious actors and cyber threats. It is an extra step, and that can be annoying. But you will have the option to check a box when entering the one-time verification code that will allow you to skip the verification steps on that device for 30 days.

  • I already registered with the Shopping Cart. Why aren't my username and password working when I try to log in to Blue Access for Members?

    Our “Shop Plans and Prices” site is a tool used to pick a plan and enroll. For security reasons, it isn't part of our member accounts system. That means you’ll need to sign up for Blue Access for Members at mybam.bcbstx.com, as well – even if you use the same username and password.

  • The link I saved and use to access my Blue Access for Members account is not working. What should I do?

    We've updated Blue Access for Members to give you a better experience, so the website address you saved may have changed. To access the new Blue Access for Members website, go to mybam.bcbsil.com and click Sign Up or Log In within the Member Login window on the top right of the webpage. You can save the new Blue Access for Members link, but don’t forget to delete the old one.

  • How do I create an account as a legal guardian?

    Go to mybam.bcbsil.com and click Sign Up or Log In and follow these simple steps:

    1. Enter information about the policyholder (the person you are guardian of): first and last name, date of birth and the BCBSIL member ID number listed on their member ID card or on their welcome letter.
    2. Check the legal guardian checkbox.
    3. Enter your information as legal guardian.
    4. Click Continue.
    5. Enter an email address, username and password.
    6. Click Create Account.
    7. When you get an email from BCBSTX_noreply@bcbstx.com, click the link to verify your account and complete your legal guardian account setup.
  • Still Need Help Logging In?

    For technical questions about the Blue Access for MembersSM website:

    Internet Help Desk
    1-888-706-0583

    TTY, dial 711

    24 hours a day, 7 days a week

Last Updated: Oct. 11, 2023