Contact Us

• We are open 8 a.m. to 5 p.m. Central Time, Monday through Friday. You may leave a voicemail outside of our normal business hours or on weekends and holidays.
• With our secure member portal, Blue Access for Members^SM (BAM^SM), you can manage your health plan from your computer or smartphone. We can help you find a provider. We also can help you schedule an appointment using a 3-way call with your provider. Send us a secured message through the BAM Secure Message Center and get a reply back from us.

• 8 a.m. to 5 p.m., Monday–Friday

If you are experiencing a medical emergency, call 911 or go to the nearest hospital emergency room.

• 8 a.m. to 5 p.m., Monday–Friday

• Available 24 hours a day, 7 days a week. Interpreter services are available.
• For a mental health emergency, call 911.

• 24 hours a day, 7 days a week
• A registered nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.

• 8 a.m. to 5 p.m. Central Time

• Learn more about Texas Health Steps

If your provider needs to contact us, they may call 1-877-784-6802.

• Call us at 1-888-657-6061 (TTY: 711)
• Write to:
  Blue Cross and Blue Shield of Texas
  Attn: Complaints and Appeals Department
  P.O. Box 660717
  Dallas, TX 75266-0717

You can file an appeal if you are not happy with a decision made about your health care. Learn more about How to File an Appeal.

To ask for a fair hearing, call us at 1-888-657-6061 (TTY: 711).

You can get the information on this website in Spanish or other languages. You can ask for information in alternative formats. Speak with someone about how to get this information in other languages or formats at no extra charge. Call us toll-free at 1-888-657-6061 (TTY: 711).