Pharmacy Appeals Address Changed April 1, 2024


Blue Cross and Blue Shield of Texas Pharmacy appeals address changed as of April 1, 2024.

Submit your Pharmacy appeals to:

  • Blue Cross and Blue Shield of Texas                                                              Prime Therapeutics Appeals Department                                                    2900 Ames Crossing Road                                                                              Eagan, MN 55121

Providers are required to submit a completed Appointment of Representative form along with appeal. AOR forms are attached to the initial denial letter.


Contact our pharmacy help desk for questions or additional information:

  • STAR – 1-855-457-0405
  • CHIP – 1-855-457-0403
  • STAR Kids (Travis) 1-855-457-0757
  • STAR Kids (MRSA Central) 1-855-457-0758

Prime Therapeutics LLC is a pharmacy benefit management company. Blue Cross and Blue Shield of Texas contracts with Prime Therapeutics to provide pharmacy benefit management and other related services. BCBSTX, as well as several other independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics LLC.