Next Steps and Timeline for Transition to HHAeXchange


EVV Requirements

Effective October 1, 2023, transition to HHAeXchange or receive approval as an EVV Proprietary System Operator (PSO). Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid was notified of the Next Steps and Timeline for Transition to HHAeXchange. Texas Health and Human Services Commission (HHSC) has selected Accenture State Healthcare Services LLC which will continue to be known as the (Texas Medicaid & Healthcare Partnership (TMHP)) for the EVV System Management Contract, Accenture is partnering with HHAeXchange to provide the new, single and state-funded EVV vendor system.

Additionally, it is a state and federal requirement that the HHAeXchange system be used when providing the following Medicaid services:

  • EVV required for Medicaid personal care services, effected January 1, 2021.
  • EVV is required for Medicaid home health care services, effective January 1, 2024.

Learn more by reviewing the full article advising of highlights of current information and resources for the transition to our implementation of the state funded EVV system, on the HHAeXchange Portal.

BCBSTX Contact Information

You can also call our BCBSTX Provider Customer Service at 1-877-784-6802 or email the EVV Mailbox at