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Tools and Resources

As a member of Blue Cross and Blue Shield of Texas (BCBSTX), you have access to the following tools and resources.

Go Digital

Email and text options are easy ways to keep track of your health benefits information.

You'll get access to:

  • your claims status,
  • plan details,
  • ways to save and more

Update your preferences today.

View Your Account Information Online

Through Blue Access for MembersSM (BAMSM), you and your family have access to online resources where you will find practical and useful information. With BAM, you can:

  • Check the status of a claim
  • Confirm who is covered under your plan
  • View and print detailed claim history and information, such as Explanation of Benefits (EOBs).
    Note: EOBs are available online. To receive copies by mail, you must log into BAM and elect to receive paper copies or call Customer Service for assistance.
  • Locate a physician in your network that meets your needs
  • Sign up to receive e-mail notifications of new claim activity
  • Request a new or replacement ID card or print a temporary ID card

24/7 Nurseline

Call the Nurseline 24 hours a day, seven days a week to speak with a registered nurse when you or a family member has a health problem or question.  Nurses provide health advice and information about high fevers, earaches, cuts, bruises and more. To talk to a nurse or to access an audio library of over 1,200 topics, call 1-888-315-9473.

Web and Mobile Tools

You get easy access to your account information, helpful tools and downloadable apps to help you find a doctor and more.

Customer Service

Get your questions answered at your convenience: