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Your primary care physician and UT CONNECT require advance approval (preauthorization) by Blue Cross and Blue Shield of Texas (BCBSTX) for certain services. Preauthorization establishes in advance (or within 48 hours following an emergency hospital admission) the medical necessity of certain care and services covered under UT CONNECT.
The following types of services require preauthorization:
Care should also be preauthorized if you or your doctor wants to:
The numbers to call for preauthorization are listed below and can be found on your UT CONNECT ID card as well.