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Coverage and Benefits

Your UT CONNECT coverage includes a range of benefits to help keep you and your family healthy. Your coverage is available in the following counties: Collin, Dallas, Denton, Parker, Rockwall and Tarrant. You are also covered for emergency care when you are out of the service area.

UT CONNECT also offers opportunities to save on out-of-pocket expenses. Plus, you and your dependents will have access to a health care team with acces to UT Southwestern Medical Center to help coordinate referrals to see specialists and/or primary care physicians, as well as get answers to any questions you may have.  

Medical Plan Benefits

Summary of Benefits and Coverage



Plan Guide

Out-of-Area Coverage

This plan requires members to only utilize providers in the network unless you are experiencing a medical emergency. Medical emergencies are covered when you are away from the network.

Prescription Drug Benefits

Effective 09/01/2019,  you can opt to receive a 90-day supply for maintenance medications at both participating retail pharmacies (Walgreen's and UT pharmacies) and home delivery for the same copayment. This will help to save time and money.  

Your prescription plan is administered by Express Scripts®. For questions about your pharmacy benefits, call Express Scripts customer service toll-free at 1-800-818-0155 or visit

Preauthorization Requirements

UT CONNECT requires advance approval (preauthorization) by BCBSTX for certain services. Preauthorization establishes in advance (or within 48 hours following an emergency hospital admission) the medical necessity of certain care and services covered under UT CONNECT.

Your provider will facilitate preauthorizations for you. Please do not plan any procedures or hospital admissions without alerting your primary care physician – except in emergencies. 

Learn more about preauthorization requirements

Customer Service

Customer service is available to help you find UT CONNECT providers, change your primary care physician, or answer questions you may have regarding providers in your area. Just call 1-888-372-3398.