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Contact Us

If you have any questions about your benefits, contact customer service at 1-888-399-8889. Customer Service is available 24/7*.

Preauthorization
1-800-441-9188
Monday – Friday, 6 a.m. to 6 p.m. CT
Learn more about Preauthorization

Behavioral Health
1-800-729-2422
Monday – Friday
8 a.m. to 5 p.m. CT

24/7 Nurseline
1-888-315-9473

Care Management/Mailing Address for Claims
Blue Cross and Blue Shield of Texas (BCBSTX)
P.O. Box 660044
Dallas, TX 75266-0044

*Customer service is available 24 hours a day, seven days a week with the exception of BCBSTX observed holidays (New Year’s Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and the Day After, Christmas Day).