Tools and Resources

Go Digital

Email and text options are easy ways to keep track of your health benefits information.

You'll get access to:

• your claims status,
• plan details,
• ways to save and more

Update your preferences today.

View Your Account Information Online

Through Blue Access for Members^SM (BAM^SM), you and your family have access to online resources where you will find practical and useful information. With BAM, you can:

• Check the status of a claim
• Confirm who is covered under your plan
• View and print detailed claim history and information, such as Explanation of Benefits (EOBs).
  Note: EOBs are available online. To receive copies by mail, you must log into BAM and elect to receive paper copies or call Customer Service for assistance.
• Locate a physician in your network that meets your needs
• Sign up to receive e-mail notifications of new claim activity
• Request a new or replacement ID card or print a temporary ID card

Downloadable Forms

• Medical Claim Form (Domestic)
• Medical Claim Form (International)
• Transitional benefits
• UT SELECT coordination of benefits questionnaire
• Standard Authorization Form to Use or Disclose Protected Health Information (PHI)

24/7 Nurseline

Call the 24-hour nurseline seven days a week to speak with a registered nurse when you or a family member has a health problem or question. Nurses provide health advice and information about high fevers, earaches, cuts, bruises and more. To talk to a nurse or to access an audio library of over 1,200 topics, call 1-888-315-9473.

Web and Mobile Tools

You get easy access to your account information, helpful tools and downloadable apps to help you find a doctor and more.

Member Services

Get your questions answered at your convenience:

• By Phone: 1-866-882-2034
• Secure messaging
• Facebook or Twitter