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If you are enrolled in a Blue Cross and Blue Shield of Texas (BCBSTX) plan, you have access to a health advocate*. Customer service is available 24/7**.
Health advocates serve as a personal assistant for your health care needs. You may contact a health advocate to address your medical benefits questions.
They can help you and your covered family members:
If you have medical and disability coverage through BCBSTX and are facing a possible disability claim, your health advocate can work with a clinical case manager to:
It’s easy to reach a health advocate. Call 1-866-882-2034, weekdays 7 a.m. to 7 p.m. CT. You can also call after hours and speak with a nurse.
*Health advocates do not replace the care of a doctor and you should talk to your doctor about any medical questions or concerns.
**Customer service is available 24 hours a day, seven days a week with the exception of BCBSTX observed holidays (New Year’s Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and the Day After, Christmas Day).