Contact Us

If you have any questions about your benefits, contact customer service at 1-866-882-2034, Monday – Friday 8 a.m. to 6 p.m. CT.

Preauthorization
1-800-441-9188
Monday – Friday, 6 a.m. to 6 p.m. CT
Learn more about Preauthorization

Behavioral Health
1-800-528-7264
Monday – Friday
8 a.m. to 5 p.m. CT

Benefits Value Advisor (BVA)
1-866-882-2034

BlueCard PPO Access
1-800-810-BLUE (1-800-810-2583)
24 hours, seven days a week

24/7 Nurseline
1-888-315-9473

Condition Management
1-800-462-3275
Learn more about Condition Management

Mailing Address for Claims
Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX 75266-0044