IMPORTANT CHANGES THAT MAY AFFECT YOU

To serve you better, we are updating our membership systems. In the upcoming weeks you may be contacted about changes to your billing statement and payment process. To help you understand the changes and the actions you need to take, please read through the following sections and documents.

SUMMARY OF WHAT'S CHANGING

  • What You Need to Know About Your Invoice

    • You may receive two billing statements during the first month of this change: one from the current system and one from the new system. Please use the payment coupon from the bill with the most recent date to pay your bill.
    • Future billing and payments will be monthly only, even if you haven’t been billed on a monthly basis before.
    • If your mailing address is different from your billing address, you will only receive mail at the billing address on file.
    • If you pay by Electronic Funds Transfer (EFT)/bank draft, please see the Automatic Payments section below.
    • Your payments can be made by recurring EFT, bank draft, check/money order, debit card, or cash at a MoneyGram® location near you.

    Learn more about how to make a premium payment

    MoneyGram® is an independent company that provides an insurance premium payment option to send payments to Blue Cross and Blue Shield of Texas, and is wholly responsible for its own products and services. MoneyGram is not affiliated with or related to Blue Cross and Blue Shield of Texas or the Blue Cross and Blue Shield Association, nor is MoneyGram authorized to offer Blue products or use the Blue Brands.

  • How Automatic Payments Are Changing (Electronic Funds Transfer (EFT)/Bank Drafts)

    Electronic Funds Transfer (EFT) and Bank Drafts are forms of automatic payments. Here's how those methods are changing for your billing payments:

    • You will not receive paper billing statements in the future. We will need your email address on file to provide you with details about your payments. If we don’t have your email address we will contact you, or you can call a Customer Advocate at the number on your member ID card.
    • EFT Payments outside the 1st of the month will need to be reauthorized.
    • Note: If you are currently enrolled in recurring EFT payments that occur outside the 1st of the month, your automatic deductions will stop. After you receive your first bill with the new look, log in to Blue Access for Members to reauthorize your recurring EFT payments.

    Log in to Blue Access for MembersSM to authorize your future payments and get more information.

    • Starting November 30, 2016, and on an ongoing basis, automated monthly premium payment will be deducted on the last day of each month, for the following month of coverage. If the last day of the month falls on a non-business day or a holiday, the premium payment will be deducted from your account on the next business day.

      Upcoming payment processing dates and *new monthly processing dates:

      Month of Cover Payment Processing Date
      October October 3, 2016
      November November 1, 2016
      December *November 30, 2016
      January *December 30, 2016
  • Making Changes to Your Account

    • When you make certain changes, like adding a dependent, after the first business day of the month, you may receive an updated billing statement to reflect the change.
    • Note: If you purchased your Blue Cross and Blue Shield of Texas (BCBSTX) plan through the Health Insurance Marketplace, you will need to update your Marketplace account with these changes.
    • If you have more than one BCBSTX plan, you may start to receive two billing statements each month.
    • For example, if you have one plan directly through BCBSTX and another plan through the Health Insurance Marketplace, you will receive a billing statement for each plan.
  • Online System Availability

    • You may not be able to access some information or make requests during the system update.
    • Please be patient. We will do our best to make these changes as quickly as possible.
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