Behavioral Health Services

If your child needs care for mental health or substance use, Blue Cross and Blue Shield of Texas (BCBSTX) partners with Magellan Health Services to offer care for children and youth in the BCBSTX STAR Kids Plan.

Behavioral health care does not need approval from your child's primary care physician (PCP). Prior authorization is not needed for outpatient care. Your behavioral health service coordinator will work with you to find the provider you want to see. You do not need authorizations for in-network behavioral health providers for medically necessary services. If the provider is out of network, work with your service coordinator to make arrangements for your out-of-network provider to care for your child and get paid appropriately. Magellan will also attempt to get the provider into Magellan's network.

Magellan's care managers work together with your child's doctors to create care plans. The Magellan program offers:

  • Help getting services. A licensed Magellan care manager can help arrange services for your child. This could be mental health care, or alcohol or drug use treatment.
  • Care management. Your child may be getting care at a hospital, at another type of treatment facility or from a provider. If so, Magellan's clinical staff will stay in contact with them to keep track of your child's progress.
  • Service coordination. Magellan care managers will work alongside your personal service coordinator to help identify needs. They can also connect you to services and qualified providers.
  • Community services. Magellan's staff can help find services for your child in the community to help them succeed at home and in school. Community services may include skill-building programs and parent/family support groups.

Rehabilitation Services

As part of the STAR Kids Plan, Magellan offers mental health rehabilitation services. These include:

  • Counseling
  • Treatment
  • Skills Training

These services help your child's mental health improve over time. Also, a youth may have alcohol and/or drug problems. If so, they can get substance use rehabilitation services. This includes counseling and treatment.

Emergency and Crisis Support

In addition, Magellan offers emergency and crisis support. If, at any time, your child is acting in a way that you think might lead to a mental health emergency situation, call Magellan. You may call at any time of day or night, and on any day of the week. You will be able to talk to a mental health professional.

If your child has behavioral health problems, call Magellan toll-free at 1-800-424-0324. Members with hearing or speech loss may call the Magellan TTY line at 1-800-635-2883.