Need Assistance?

If you have questions about the Blue Cross and Blue Shield of Texas STAR plan, please contact us.

  • Customer service representatives are available at 1-888-657-6061 (TTY 7-1-1)

We are open 8 a.m. to 8 p.m. Central Time, Monday through Friday. You may leave a voice mail outside of our normal business hours or on weekends and holidays.

If you are experiencing an emergency, call 911 or go to the nearest hospital emergency room.

If you need help with a specific service, you may also contact us at one of the following:

For the Behavioral Health Services Hotline, call 1-800-327-7390 (TTY 1-800-735-2988).

For a Member Advocate in the Travis service area, call 1-877-375-9097 (TTY 7-1-1).

For the 24/7 Nurse Advice line, call 1-844-971-8906 (TTY 7-1-1).

If your provider needs to contact us, he or she may call the Provider Services Hotline at 1-877-784-6802.

If you need to contact Texas Health Steps, call them toll-free at 1-877-847-8377 (1-877-THSTEPS). Learn more about Texas Health Steps Learn more.

To ask for a fair hearing, call us at 1-888-657-6061 (TTY 7-1-1).

You can also write to us at:
Blue Cross and Blue Shield of Texas STAR Program
P.O. Box 51422
Amarillo, Texas 79159-1422

This information is available for free in other languages and alternative formats.

  • You can get this website in Spanish, or speak with someone about how to get this information in other languages or formats at no extra charge. Call us toll-free at 1-888-657-6061 (TTY 7-1-1).

En Español

  • Usted puede obtener este documento en español o hablar con alguien, de forma gratuita, acerca de esta información en otros idiomas. Llame al 1-888-657-6061 (TTY 7-1-1). La llamada es gratuita.

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  • 1-888-657-6061 (TTY 7-1-1)
  • 8 a.m. to 8 p.m. Central Time
    Monday through Friday
  • Need Assistance?