Voice Response System

Duration: 1 hour

Blue Cross and Blue Shield of Texas offers an Interactive Voice Response (IVR) system. This speech recognition system responds to your voice rather than requiring you to press numbers on a touch-tone phone.

The IVR system gives you automated self-service access to:

  • Patient eligibility
  • Expanded benefit information
  • Detailed claim status
  • And, more…


No education webinars scheduled at this time


To request training please e-mail:
Provider Access Channel Training