iEXCHANGE® General Questions


The iEXCHANGE System is Blue Cross and Blue Shield of Texas's automated precertification & referral system. iEXCHANGE offers both telephone (interactive voice response - IVR) as well as a web-based application. iEXCHANGE supports the direct submission and processing of referrals and precertifications by network physicians, professional providers and facilities within Texas.

Both the iEXCHANGE IVR and Web applications are available 24 hours a day, 7 days a week - with the exception of every 3rd Sunday when the system will be unavailable from 11:00 a.m. - 2:00 p.m. CT.

Both the IVR and Web applications support the following transactions:
  1. Inpatient Precertifications,
  2. Maternity Notifications, and
  3. Referrals

For the IVR - dial 800-413-0869. For the Web application - after your Office Administrator sets up your User ID, you can iEXCHANGE.

Once the Office Administrator's login for their iEXCHANGE Web account has been established, the Office Administrators can begin immediately.

Passwords for the iEXCHANGE Web application expire every 30 days for security reasons. After 30 days, the iEXCHANGE Web application will prompt you to choose a new password. The iEXCHANGE office administrator in your office is responsible for adding, changing or resetting passwords.

Yes, you can reach the Texas iEXCHANGE Support Desk by calling 800-441-9188.

The Texas iEXCHANGE Support Desk is available Monday through Friday, 8 a.m. to 5 p.m. CT by calling 800-441-9188.

For the IVR & Web application, you will need your NPI number found in the Provider Finder.

No, the 3-letter alpha prefix is not needed with the exclusion of the Federal Employee Program (FEP) Members.
Exception: For FEP Members whose IDs begin with an “R”, enter a leading *73 followed by the remaining numbers.

No, the IVR will not accept the social security number. All members in Texas have a unique identification number on their member ID card.

No. For the Web application - it does not display on a member inquiry, authorization preview or confirmation pages. However, it does display on a treatment search (authorization inquiry) page.

Texas Health Insurance Pool (THIP) - Group #059473. If you have any questions, please contact the Utilization Management (UM) Department at 800-441-9188.

No. The diagnosis code that the specialist submits does not have to match the diagnosis code entered into the iEXCHANGE System by the Primary Care Physicians (PCP).