Notice Regarding Annual Benefit Updates

January 6, 2014

Blue Cross and Blue Shield of Texas (BCBSTX) is processing annual benefit changes for 2014. Beginning January 2014, if you are using an online Web vendor to obtain patient eligibility and benefits, you may be instructed to contact BCBSTX Provider Customer Service. Please be aware, BCBSTX expects a substantial increase of calls due to the large number of policy changes underway.

To avoid lengthy hold times, providers are encouraged to limit their general eligibility and benefit calls to patients who are scheduled for an upcoming appointment. If your patient has a scheduled appointment, please contact the appropriate provider customer service number listed on their identification card. We appreciate your patience while we update our files.