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Availity® Remittance Viewer Upgrade

November 4, 2019

The Availity Remittance Viewer Tool has been upgraded to better assist you with viewing, searching and reconciling Electronic Remittance Advices (835 ERA). It is available to providers who are enrolled to receive 835 ERA files from Blue Cross and Blue Shield of Texas (BCBSTX). If you have not yet enrolled, you can register online via the Availity Portal. Refer to the Availity ERA Tip Sheet for enrollment instructions.

Remittance Viewer upgraded features:

  • Displays the last 48 hours of remittances upon opening the tool.
  • New search functionality is available to locate specific information with advanced filtering.

A search can be done by check number, Electronic Funds Transfer (EFT) trace number or BCBSTX claim number. When entering a check number, claim number or patient/member ID, this tool presents applicable options using the characters entered by the user. Also, the Claim Search option now offers filter fields, which allows users to specify the exceptions and adjustment code(s), as needed.

How to access Remittance Viewer via Availity Portal:

  • Log in to Availity Learn more about third-party links
  • Select "Claims & Payment" from the navigation menu
  • Select "Remittance Viewer"

What to do if you can't access Remittance Viewer

Contact your Availity administrator if Remittance Viewer is not available in your Claims & Payments menu. You must be registered with Availity to use Remittance Viewer. To register for free, visit Availity Learn more about third-party links, select register and completed the online guided process.

Additional Support

Attend a Remittance Viewer training webinar hosted monthly by BCBSTX. To register for a session, refer to BCBSTX Provider Training. Also, the updated Remittance Viewer Tip Sheet  is available for navigational assistance.

If you have additional questions or would like customized training, email the Provider Education Consultant team.

Availity® is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding any products or services provided by third-party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.