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Automated Phone System Offers More Service Options for Medicare Advantage

July 31, 2019

Blue Cross Medicare Advantage (PPO)SM, Blue Cross Medicare Advantage (HMO)SM and Blue Cross Medicare Advantage Dual Care (HMO SNP)SM members and their health care providers now have access to a new Interactive Voice Response (IVR) automated phone system.

Please be aware that the new menu options are different from the previous phone system. You now can get the information you need more quickly and easily.

To access the self-service system, call 1-877-774-8592. Follow the new prompts.

Your menu options include:

  • Check eligibility and benefits
  • Check claim status
  • Transfer to customer service for prior authorization
  • Confirm key addresses and fax numbers

You can also choose to speak to a Customer Service Representative at any time.

Checking eligibility and/or benefit information and/or the fact that a service has been preauthorized is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, call the number on the member’s ID card.