Behavioral Health Program Changes for Boeing Members, Effective Jan. 1, 2018

December 20, 2017

The Boeing Company (Boeing) has made the decision to change administrators for its Behavioral Health (Mental Health and Substance Abuse) benefits offered under Boeing-sponsored health care plans. The previous administrator was Beacon Health Options.

As of Jan. 1, 2018, Boeing plan members’ behavioral health benefits are now administered through Blue Cross and Blue Shield of Texas(BCBSTX). Boeing members received notification of this transition beginning in August 2017. Additional member communications on the topic were mailed through December 2017. Member ID cards were updated with BCBSTX Behavioral Health contact information and mailed to members in December 2017. Boeing members were advised that they will need to utilize BCBSTX contracted providers, effective beginning Jan. 1, 2018.

If you treat patients who are Boeing members, please follow your normal process for checking eligibility and benefits, obtaining benefit preauthorization, using our Provider Finder® to assist with in-network referrals, and submitting claims for BCBSTX members. If you or your patients have questions, contact the number on the member ID card for assistance.

Beacon Health Options is an independent company that is contracted through Boeing. Beacon Health Options does not provide BCBSTX products or services. Beacon Health Options is solely responsible for the products and services it provides.

Checking eligibility and/or benefit information and/or the fact that a service has been preauthorized is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, please call the number on the member’s ID card.