UPDATE: Prior Authorizations and Referrals for HealthSelect of Texas Participants

September 6, 2017

iExchange is now available for submission of prior authorizations and referrals for HealthSelect of TexasSM participants. Usage of iExchange® for all submissions is highly recommended to reduce call hold times.

iExchange is a web-based application that supports the direct submission and processing of referrals and approval of select outpatient services and inpatient admissions to acute care facilities by network physicians, professional providers, and facilities within Texas. To learn more information about iExchange please visit our Provider Website.

BCBSTX will honor all Prior Authorizations and Referrals previously submitted through United Health Care for HealthSelect participants for service dates post September 1, 2017. Although not required, if you feel verification is needed, providers should call 800-344-2354.

For phone inquiries and requests, hours of operation are as follows:

Normal Hours of Operation

(Monday – Friday) 6:00 am – 6:00 pm

(Saturday – Sunday) 9:00 am – 1:00 pm