AvailityTM Claim Research Tool Offers Enhanced Status Results

February 17, 2017

Using an electronic route, such as the Availity Claim Research Tool (CRT), is the most convenient, efficient and secure method of requesting detailed claim status. The CRT now returns more detailed information than ever before!

The CRT allows registered Availity users to search for claims by Member ID, Group Number and Date of Service, or by National Provider Identifier (NPI) and specific claim number, also known as a Document Control Number (DCN). The CRT enables users to check the status of multiple claims in one view to obtain real-time claim status, with easy-to-read denial descriptions.

The CRT Search Results page now delivers the rendering provider ID and name submitted on the claim. Additionally, the claim status Service Line break-down returns:

  • Diagnosis Code
  • Copay
  • Coinsurance
  • Deductible
  • Modifier
  • Unit or Time or Mile

This necessary information is available within a few clicks, lessening the need to speak with a Customer Advocate. For additional information, refer to the CRT tip sheet in the Education and Reference Center/Provider Tools section of our website at As a reminder, you must be registered with Availity to utilize the CRT. For registration information, visit Learn more about third-party links, or contact Availity Client Services at 800-282-4548.

Join us for a webinar! BCBSTX hosts complimentary ‘Back to Basics: Availity 101’ Learn more about third-party links Webinars for providers to learn how to use the CRT and other electronic tools to the fullest potential. You do not need to be an existing Availity user to attend a webinar. To register online now for an upcoming webinar, visit the Provider Training page in the Education and Reference Center section of our Provider website.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding any products or services offered by third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly.