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Electronic Option to Replace Duplicate Provider Claim Summary Requests

May 31, 2016

Effective July 11th 2016, duplicate copies of paper Provider Claim Summaries (PCSs) may no longer be requested by calling Provider Customer Service and duplicate PCSs will no longer be provided by our Customer Advocates.

Providers who currently receive paper PCSs via U.S. Mail are strongly encouraged to enroll to receive the 835 Electronic Remittance Advice (ERA) from Blue Cross and Blue Shield of Texas (BCBSTX). The 835 ERA is a HIPAA-compliant method of receiving claim payment and remittance details, which can be automatically posted to your patient accounting system, if available. In addition, you may retrieve duplicate remittances through electronic channels, as noted below. To learn more about ERA enrollment, refer to the Claims and Eligibility section of our website at bcbstx.com/provider.

Join Us for a Webinar

The AvailityTM Remittance Viewer offers providers and billing services a convenient way to obtain duplicate claim summaries electronically. To gain access to the remittance viewer, you must be registered with Availity and enrolled to receive your 835 ERA files from BCBSTX. We are currently hosting online webinars for this tool.

To register now, select your preferred date and time from the list below:

June 1st 2016 – 2pm to 3:30pm  
June 8th 2016 – 2pm to 3:30pm
June 21st 2016 – 10am to 11:30am
June 28th 2016 – 10am to 11:30am

Availity is a trademark of Availity, L.L.C., a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSTX. BCBSTX makes no endorsement, representations or warranties regarding any products or services offered by third party vendors such as Availity. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly.