Note to Providers: Payment Policy Change for Members Begins June 1

May 17, 2016

Beginning June 1, 2016, Blue Cross Blue Shield of Texas (BCBSTX) members will no longer have the option to pay their monthly premiums with a credit card.

BCBSTX has communicated this change to members multiple times. While there is no action required by providers for this change, members may ask you about their payment options.

BCBSTX continues to offer other ways to make payments which are listed below. For members who already pay using one of these other methods, there is nothing new for them to do.

Payment options available on and after June 1, 2016:

  1. Check or Money Order — Members can mail payments along with their Member ID to the address on their invoice
  2. Bank Draft — Members can pay with their bank account information through OrbiPay®* by calling 844-642-9414
  3. Cash — Members can pay in person at a MoneyGram®>1226
  4. Debit Card — Members can log in to their Blue Access for MembersSM (BAM) account and follow the instructions in the Billing and Payments section for submitting payment by debit card.

Members can get more detailed payment information online.

* Orbipay is the secure payment processing system offered by Alacriti Payments, LLC. BCBSTX has contracted with Alacriti to process ACH/electronic check payments.

† MoneyGram is a separate and independent company that provides an insurance premium payment option to send payments to Blue Cross and Blue Shield of Texas, and is wholly responsible for its own products and services. MoneyGram is not affiliated with or related to Blue Cross and Blue Shield of Texas or the Blue Cross and Blue Shield Association, nor is MoneyGram authorized to offer Blue Products or use the Blue Brands.

‡ BCBSTX has contracted with Fiserv, an independent company, to process payments with debit and pre-paid debit cards. BillMatrix is the secure payment processing system offered by Fiserv.