Notification of Annual Benefit Updates
Blue Cross and Blue Shield of Texas (BCBSTX) will be continuing to update member files with annual benefit changes for the next several weeks. In addition, updates are in progress due to open enrollment, which closes Jan. 31, 2016. As always, we encourage you to first try obtaining your eligibility and benefit information using your preferred electronic vendor. In the event you are instructed to contact BCBSTX Provider Customer Service, please recognize that hold times may be longer than normal. Deferring eligibility and benefit information requests to a later date is appreciated for patients who are not scheduled for appointments.
Checking eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility, any claims received during the interim period and the terms of the member’s certificate of coverage applicable on the date services were rendered.