Fax Option to Be Removed for High-Tech Imaging Order Entry Requests

December 14, 2011

Obtaining a Radiology Quality Initiative (RQI) number through American Imaging Management®’ (AIM®’’) is required by Blue Cross and Blue Shield of Texas (BCBSTX) for most BCBSTX members* prior to ordering high-tech, outpatient, non-emergency imaging studies. (MRI/MRA, CT/CTA, Nuclear Cardiology and PET scans)

As of Jan. 1, 2012, all RQI number requests must be submitted online or by telephone, as AIM will no longer be supporting requests sent via fax. (The fax option will remain available for physicians who are submitting clinical information for existing requests.)

Internet Requests

AIM’s ProviderPortalSM offers an easy-to-use Web interface that is available 24/7. Visit  to register, submit RQI number requests, or check the status of open requests.

Telephone Requests

AIM’s call center is available Monday through Friday, 6 a.m. to 6 p.m., CT, at 800-859-5299. You may call AIM to submit an RQI request, or to verify that an order number has been issued.

For more information about the BCBSTX RQI program, administered by AIM, refer to the Clinical Resources/Radiology Quality Initiative/Preauth Program section of the BCBSTX provider website.

AIM is an independent, third-party vendor that is solely responsible for its products and services. BCBSTX makes no endorsement, representations or warranties regarding any products or services offered by independent, third-party vendors. If you have any questions about the products or services they offer, you should contact the vendor directly.

*Certain employer groups may require pre-certification for imaging services from other vendors. If you have any questions, please call the number on the back of the member's ID card.

Please note that the fact that a guideline is available for any given treatment, or that a service has been pre-certified or an RQI number has been issued is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered.