Downtimes & Outages

Hurricane Harvey

Blue Cross Blue Shield of Texas (BCBSTX) is closely watching Hurricane Harvey. Current reports indicate it is expected to make landfall on the Gulf Coast of Texas in 48 hours, forecasted to become a Category 3 Hurricane. For the safety of our Members and your staff, you are urged to take appropriate precautions. We are currently reaching out to members who reside in the counties that have been declared disaster areas. We do not expect any disruption to service. If that changes we will update this announcement.

ALERT: Electronic Visit Verification Providers (EVV)

Electronic Visit Verification Providers: If phone service is interrupted or unavailable during service delivery, attendants should document:

  • Service start and end times
  • SAD device values

This documentation is necessary to make certain service visits can be verified in the EVV system once phone service is restored.

Use EVV Reason Code 130 if Affected by Hurricane Harvey

Providers that unable to call in and/or call out because of Hurricane Harvey will need to complete visit maintenance for those visits using Reason Code 130; Disaster or Emergency to document service delivery in the EVV system.

Reason Code 130 is used when an attendant or assigned staff is unable to provide all or part of the scheduled services due to a disaster (e.g., flood, tornado, ice storm, fire, etc.) or other emergency (e.g., EMS must be called). Reason Code 130 is a preferred reason code.

Free text is required in the comment field; the provider must document the nature of the disaster or emergency and the actual time service delivery begins and/or ends in the comment field. For example: Hurricane Harvey. Time In: 8:30 am - Time Out: 11:30 am.

Please contact your EVV vendor if you have EVV system issues.

Email questions to or contact your MCO.