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What We Don't Treat With Virtual Visits

MDLIVE® can treat a lot of conditions, but not everything. The information below will help you better understand when antibiotics makes sense, when you may need an office or emergency room visit instead of a telehealth visit, and what medications we cannot prescribe or refill.

Our providers can manage a lot of issues, but there are some conditions which are best done in person. Please read below to make sure you understand if you have a situation that may require a physical visit to a doctor.

Conditions We Are Unable to Treat

These are more serious conditions where we recommend you make an office appointment, or for emergency situations — go to an emergency room or call 911.

  • Children under 3 with a fever
  • Children under 12 with inner ear infections
  • Sexually Transmitted Diseases (STDs)
  • Urinary tract infections in females under 18
  • Urinary tract infections in males
  • Emergency situations (e.g. bleeding, heart attack, stroke, etc.)

Medications We Are Unable to Prescribe

These are medications which our doctors do not prescribe for any reason. 

  • Hair Loss Medications (e.g. Propecia)
  • Erectile Dysfunction Medications (e.g. Viagra, Levitra, Cialis)
  • Sleeping Pills (e.g. Ambien, Sonata)
  • DEA Controlled Medications (e.g. Adderall, Vicodin, Xanax)
  • Anti-Viral Medications (e.g. Retrovir, Truvada)
  • Weight Loss Medications (e.g. Phentermine, Xenical, Belviq, Contrave)
  • Muscle Relaxants (e.g. Flexeril, Skelaxin, Valium)
  • Injectable Medications (other than diabetes medications)
  • Medical Marijuana