This page may have documents that can’t be read by screen reader software. For help with these documents, please call the number on the back of your member ID card.

Virtual Visits

Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor. Based on your location, this can happen 24 hours a day, seven days a week by online video, mobile app or phone.

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors can treat many non-emergency medical conditions, like:

Virtual Visits non-emergency medical conditions
General Health Pediatric Care
  • Allergies
  • Asthma
  • Sinus infections
  • Cold/flu
  • Ear infections
  • Pink eye

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.

MDLIVE Virtual Visits Member Demo Video

Virtual visits can be a time-saving, cost-effective alternative for non-emergency care. Find out how you can activate your account with MDLIVE and schedule your first virtual visit today.

  • View Transcript

    Welcome to Virtual Visits. With virtual visits, you can arrange a consult with a U.S. board certified MDLIVE doctor 24 hours a day, seven days a week. Get started by going to Blue Access for Members and click Virtual Visits in the Quick Links menu. Or navigate directly to and click the Activate Now button. Enter your first name, last name, gender, date of birth, and Blue Cross and Blue Shield Member ID number to activate your MDLIVE account. And click Continue. Secure your account by selecting two security questions and answers and click Continue. MDLIVE will send you an email to verify your account. Once you log into your account and determine it is active you're ready to schedule a virtual visit. Confirm your location, the type of doctor or therapist you want to visit, then click Next. Now you can choose the first available doctor or select the doctor of your choice by scrolling down the list. Click on a doctor's photo to learn more about him or her. You can choose to see the doctor now or make an appointment for later. Whichever is more convenient for you. Each state has different regulations for virtual visits. These regulations determine whether you can meet with a doctor by phone or video. And the scope of services that a doctor can provide in a virtual visit. Next give a short explanation for the reason of your visit. Fill out a brief medical history. Choose a pharmacy close to your current location in case you need a prescription. Provide payment information. Payment will depend on the terms of your health plan. Receive confirmation of your payment and appointment. The doctor will see you. It's that easy. It's that convenient. You can get started today. Register now, so you'll be set up and ready to use virtual visits when you need it.

Having a Virtual Visit

Registering for a virtual visit is easy. You have many ways to register, including:

  • Blue Access for MembersSM (BAMSM)
  • Calling MDLIVE’s customer service at 1-888-680-8646

Note: You’ll need your member ID card if registering by phone.

Once your account is active, you can have a virtual visit by:

Online Video

  1. Log in to your MDLIVE account through BAM or by visiting the MDLIVE website.
  2. Find an MDLIVE doctor.
  3. Video chat right away or make an appointment.

Mobile App

  1. Download the MDLIVE mobile app.
  2. Find an MDLIVE doctor.
  3. Video chat right away or make an appointment.


  1. Call MDLIVE’s customer service at 1-888-680-8646.
  2. They will help you find an MDLIVE doctor.
  3. This doctor will call you for a virtual visit.

Get care when — and where — you need it.

Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.

MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of Texas. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.