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Sometimes it's clear where to go when you need care, such as when you're suddenly having severe chest pain or you've broken your leg. At other times, it's not so clear. It's good to learn about your choices. Knowing where to go can make a big difference in cost and time.
You have many resources to help you decide:
Looking for a doctor or hospital? Our Provider Finder® gives you access to one of the largest networks of doctors and hospitals in the country.
Visit virtually with a board-certified doctor using MDLIVE!
Available 24/7, MDLIVE can help with:
To use MDLIVE, download the MDLIVE app or call 1-888-680-8646. The number is also on the back of your medical card.
Knowing the Difference can Save You Money
Urgent Care Centers and Free Standing ERs can be hard to tell apart. Free Standing ERs often look a lot like Urgent Care Centers, but costs are higher, just as if you went to the ER at a hospital.
Here are some ways to know if you are at a Free Standing ER:
For help finding an in-network urgent care center, please call the Partner Care Team at 1-866-432-7289, available from 8 a.m. to 6 p.m. (M - F), download the BCBSTX mobile app, or use our Provider Finder®.
*24/7 Nurseline is not a substitute for the medical advice of a doctor. If you have any questions or concerns regarding your health, you should discuss them with your doctor.
The information provided in this article is not intended as medical advice, nor meant to be a substitute for the individual medical judgment of a doctor or other health care professional. Please check with your doctor for individualized advice on the information provided. Coverage may vary depending on your specific benefit plan and use of network providers. For questions, please call your Partner Care Team at 1-866-432-7289.