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Notifying Members of Changes to COVID-19 Benefits

November 20, 2020

We continue to monitor the COVID-19 pandemic closely for our members and employer groups. We want to let you know that group and retail members are receiving the benefit change notice below via email. For members without an email on file, we’re mailing a postcard with the same information. The notice of changes to COVID-19 benefits is also posted to the member website.

  • Fully insured groups are welcome to use this language as a model for a communication to their employees.
  • Self-insured groups had options about how we administer their COVID-19-related coverage, including covering telehealth and COVID-19 treatment at no member cost-share. If you’d like to communicate to your employees about changes in COVID-19-related coverage, you’ll need to customize any language based on your coverage decisions.

Review the email, postcard and COVID-19 website information:


Your health is always our priority. Your Blue Cross and Blue Shield of Texas (BCBSTX) health plan gives you access to the care you need during the COVID-19 pandemic. 

  • COVID-19 testing and treatment
  • Doctor’s visits using telehealth
  • Mental health support

Most changes will end with the end of the public health emergency. Some may end sooner, depending on your plan. 

Our COVID-19 website has the most up-to-date information about these temporary changes to your benefits, and when these temporary benefits may be ending. We invite you to visit the site at often for details on what’s covered or call the customer service number listed on your BCBSTX member ID card. 

You can get a print copy of all changes at no charge by calling customer service.