Media Contacts

If you are a member of the media with questions, please contact:

Gustavo Bujanda at 972-766-7165

Email Gustavo

Chris Callahan at 972-766-7575

Email Chris

Carrie Kraft at 713-354-7016

Email Carrie


For all other questions,
please call 972-766-6900.

Need answers now? Find payment options, check application status and more

Dec. 18, 2015

Frequently Asked Questions

We've compiled a list of the most common questions being asked by callers and ways to get help. You may be able to find the information you need to avoid having to call Customer Service.

How do I make a payment for January 1 coverage?

If you've enrolled for coverage beginning January 1, 2016, you have until December 31, 2015 to make your first payment. Our call center is busy helping people with enrollment, so rather than call, try one of these other payment options.

Why can't I get through to the Call Center?

This is a busy time, as people make their enrollment choices for 2016 coverage. If you have a question and can't get through, you can post on our Facebook page , send us a secure email by logging into your Blue Access for Members® account, or try our online chat tool. It is also better to call before 8 a.m. or after 6 p.m, when call volumes are lowest.

When will I get my member ID card?

You should get your new ID cards in the mail soon after your application is approved. Need it sooner? You can print a temporary ID card and request additional cards through your Blue Access for Members account starting on your plan's effective date. You'll need your member and group numbers found on the new member welcome letter or email you will receive within days of enrolling.

How can I check on my Marketplace application?

It takes a few days for the Health Insurance Marketplace to process your application and send it to us, so you may not have heard from us yet. You can verify with the Marketplace whether your application was submitted by reaching out to the Marketplace Call Center at 800-318-2596. Once we get your application, you'll receive an email letting you know. Then you'll get a welcome email, new member kit, ID card and invoice that includes payment options.

Have more questions? See more frequently asked questions and answers