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Assistance Available for Members Impacted by Tornadoes

May. 11, 2015

We at Blue Cross and Blue Shield of Texas (BCBSTX) understand that a number of our members living, working or traveling in Texas may be impacted and/or displaced as a result of the tornadoes and severe weather that occurred in the past few days.

BCBSTX is prepared to assist you by:

  • Explaining the options for accessing care
  • Helping to locate a network provider, hospital or dialysis center
  • Assisting with early refills of prescription medications
  • Working to ensure transition of care or continuity of care needs are met
  • Accessing your member identification information

Please follow these helpful tips:

  • For an emergency situation, you should go directly to the nearest hospital.
  • For non-emergency care needs, you can call the customer service number on the back of your member ID card to locate a network provider.
  • When arriving at the participating doctor's office or hospital, you will need to present your BCBSTX ID card.
  • If you do not have your member ID card our customer service representatives will assist you or you can log in to Blue Access for MembersSM to search for a doctor, access your ID card and more.
  • BlueCard® participants (indicated by a suitcase on the member ID card) can call the National BlueCard access number to be routed to the appropriate customer service center.

Important Phone Numbers

  • BCBSTX Customer Service for all group plan members: 800-521-2227
  • BCBSTX Customer Service for individual/family policyholders: 888-697-0683
  • BCBSTX Customer Service for Medicare Supplement policyholders: 800-654-9390
  • Federal Employee Information: 800-442-4607
  • National BlueCard access: 800-810-BLUE (2583)

Other Resources