Media Contacts

If you are a member of the media with questions, please contact:

Gustavo Bujanda at 972-766-7165

Email Gustavo

Chris Callahan at 972-766-7575

Email Chris

Carrie Kraft at 713-354-7016

Email Carrie


For all other questions,
please call 972-766-6900.

Information Regarding Premera Blue Cross Incident

Mar. 18, 2015

Blue Cross and Blue Shield of Texas (BCBSTX) learned on March 17, 2015 that unauthorized users gained access to Premera Blue Cross's (Premera) systems. Premera is a member of the Blue Cross and Blue Shield Association, which operates in Washington state and Alaska.

Premera reported that on January 29, 2015 they learned that some data, including personal data, may have been accessed by unauthorized users. Premera reported the data that may have been accessed affected approximately 11 million people and may have included name, date of birth, email address, telephone number, Social Security number, member ID number, bank account information, and claims information, including clinical information and provider information in other Plan service areas.

Premera indicates that there is no evidence information was removed from its systems or that any such information has been used inappropriately.

At this time, we believe some of our BCBSTX members' data could have been accessed by unauthorized users. We are working closely with Premera to determine the extent to which any of our members' personal data may have been impacted.

Members will be notified by mail if their data was impacted.

Premera announced all individuals who think they may have been affected by this incident may enroll immediately for 24 months of free credit monitoring and identity theft protection services through their website , or by calling 800-768-5817, Monday through Friday, between 7 a.m. and 10 p.m. CT (6 a.m. and 9 p.m. MT), closed on U.S. observed holidays.

BCBSTX regrets any inconvenience this may cause our members. BCBSTX has a robust information security program and continually enhances its programs. The privacy of our members is a top priority.

We will provide additional information as it is available.