Non-Emergency Medical Transportation Services

Blue Cross and Blue Shield of Texas (BCBSTX) can help you get a ride to your health care appointments as part of our Value-Added Services. You can also get rides to your health classes or therapy. We will send a wheelchair van if you need it.Non-emergency medical transportation is provided by Logisticare.

CHIP members can get help finding a ride, a place to stay and meals for doctor visits that are at least 75 miles away from home. Non-emergency rides, hotels and meals need to be scheduled at least three days ahead of time. You need prior approval.

As part of this out-of-area transportation service, there is a $50 a day limit on food and $120 a night limit on lodging. There is a $1,000 a year limit on these costs. BCBSTX can help with scheduling affordable lodging.

Please call the Customer Service number at 1-888-657-6061 before your appointment to schedule a ride. Members with hearing or speech loss may call the TTY line at 7-1-1.

Call 911 if you need emergency transport. (You do not need an OK from BCBSTX in the event of an emergency.)

To learn more about transportation services, see the Value-Added Services Brochure PDF Document.

Note: Value-Added Services may have restrictions and limitations. For a complete list of limitations, please see the Member Handbook PDF Document or the Value-Added Services brochure PDF Document.

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Use our Provider Finder® to search for doctors and other health care providers near you.

Need Assistance?

  • 1-888-657-6061 (TTY 7-1-1)
  • 8 a.m. to 8 p.m. Central Time
    Monday through Friday
  • Need Assistance?