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Novel Coronavirus (COVID-19)

We are closely monitoring activity around the Novel Coronavirus (COVID-19) and its impact on our members, our employees and the communities we serve.

While the COVID-19 situation is ever-changing, our commitment to our customers remains the same. We are constantly working on their behalf and will continue to review and process ancillary insurance claims on an individual claim-by-claim basis—just as we have always done.

Our ancillary coverages include life, short- and long-term disability, accident, critical illness, vision and dental.

Coronavirus Support and Resources Hotline1

To provide additional support and peace of mind, we are now offering a special Support and Resources Hotline. All of our ancillary clients can utilize this new Employee Assistance Hotline from ComPsych®, at no extra charge.

Support and Resources Hotline: 1-844-244-7657

Disability Resource ServicesTM

Customers who have our Disability Resource Services can access additional support resources through ComPsych by visiting the Guidance Resources website, or by calling their designated toll-free number.

The Impact of Quarantine on a Disability Claim

For disability lines of coverage, a quarantine, in and of itself, would not necessarily result in a claim being approved. The definition of disability requirements in the certificate of insurance are applicable.

Business Resiliency Program

Our Business Resiliency Program is designed to ensure operational resiliency by protecting our business processes and minimizing the impact of disruptions to our customers and business partners.

If you have any questions, please contact your ancillary account representative.


1Disability Resource Services and GuidanceResources® Online are offered and administered by ComPsych® Corporation. ComPsych® Corporation is an independent organization that does not provide Blue Cross and Blue Shield of Texas or Dearborn Life Insurance Company products or services.

Insurance products issued by Dearborn Life Insurance Company, 701 E. 22nd St. Suite 300, Lombard, IL 60148. Blue Cross and Blue Shield of Texas is the trade name of Dearborn Life Insurance Company, an independent licensee of the Blue Cross and Blue Shield Association. BLUE CROSS®, BLUE SHIELD® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.