Eligibility and Benefits Fax Back
At Blue Cross Blue Shield of Texas (BCBSTX) we are continually working to implement improvements within our Interactive Voice Response (IVR) telephone system, which will make your eligibility and benefits requests more user-friendly. When you call to request eligibility and benefits via the automated phone system, you will be given the option following the quote to receive a fax confirmation of that quote.
The information contained in the fax is the same information provided to you via the automated phone system. For your convenience, this faxed information is your record of the eligibility and benefits quote. Here is an example of the information that will be returned. Remember the system will only return the eligibility and benefits information you have specifically requested.