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iEXCHANGE®


iEXCHANGE® Overview

Beginning Jan. 1, 2014, iEXCHANGE will support requests for additional Behavioral Health, Pharmacy and Medical/Surgical Treatment services.

Webinars are being held to provide iEXCHANGE users with an overview of what’s new and improved for 2014. February and March sessions are listed below. To register, select your preferred day and time. 

BCBSTX contracted providers who are registered with Availity can submit electronic preauthorization requests for out-of-area Blue Plan members. For additional information refer to our Pre-Service Review for Out-of-Area Members tip sheet.


Medical/Surgical/Pharmacy

Staff – Training relevant for registration/admitting staff or staff responsible for claims. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign On (SSO)
  • Outpatient (Other) Requests
  • Outpatient (Other) Pharmacy Requests
  • Outpatient (Other) Pharmacy Extension – Remicade
  • New Inpatient Requests
  • Inpatient Case Extensions
  • Treatment Searches
  • Treatment Update Searches
  • Provider Tools Page


Clinical Staff
– Training relevant for utilization management/case management staff. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Inpatient Case Extensions
  • Outpatient (Other) Pharmacy Extensions - Remicade
  • Treatment Searches
  • Treatment Update Searches
  • Patient Clinical Summary
  • Providers Tool Page


Administrator
– Training relevant for iEXCHANGE office administrators. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Password Changes
  • Editing User Profiles
  • User Account Information
  • Adding Submitting Providers
  • Adding Frequent Providers
  • Adding  Frequent Diagnosis
  • Adding Frequent Procedures

* Training is customizable by topic upon request.


Behavioral Health Intensive Outpatient Program Services/Initial 4 visits

Staff – Training relevant for registration/admitting staff or staff responsible for claims.  Topics covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Outpatient (Other behavioral health) Requests
  • Outpatient (Other behavioral health) Extensions
  • Treatment Searches
  • Treatment Update Searches
  • Patient Clinical Summary
  • Provider Tools Page


Administrator
– Training relevant for iEXCHANGE office administrators. Topics* covered during this training include:

  • iEXCHANGE Login/Single Sign-On (SSO)
  • Password Changes
  • Editing User Profiles
  • User Account Information
  • Adding Submitting Providers
  • Adding Frequent Providers
  • Adding  Frequent Diagnosis
  • Adding Frequent Procedures

 


Tip Sheets

Adding Submitting Providers PDF File
Extending an Inpatient Preauthorization Request PDF File
Extending an Outpatient Preauthorization Request PDF File
Pre-Service Review for BCBSTX Members PDF File
Pre-Service Review for Out-of-Area Members PDF File
Submitting a Behavioral Health Initial Visit Intensive Outpatient Program (IOP) Request PDF File
Submitting a Referral Request PDF File
Submitting a Treatment Search PDF File
Submitting a Treatment Update Search PDF File
Submitting an Inpatient Preauthorization Request PDF File
Submitting an Outpatient Pharmacy Preauthorization PDF File
Submitting an Outpatient Preauthorization Request PDF File


Support

iEXCHANGE FAQs PDF File

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