iEXCHANGE® General Questions
The iEXCHANGE System is Blue Cross and Blue Shield of Texas's automated precertification & referral system. iEXCHANGE offers both telephone (interactive voice response - IVR) as well as a web-based application. iEXCHANGE supports the direct submission and processing of referrals and precertifications by network physicians, professional providers and facilities within Texas.
- Inpatient Precertifications,
- Maternity Notifications, and
Once we determine who our Office Administrator will be, who do we contact to get them signed up / started for iEXCHANGE Web?
Go to Getting Started with iEXCHANGE. then complete and submit the Set-Up Form.
How long before the Office Administrators can begin inputting their users and provider listings into the iEXCHANGE Web application?
The Texas iEXCHANGE Support Desk is available Monday through Friday, 8 a.m. to 5 p.m. CT by calling 800-441-9188.
For the IVR & Web application, you will need your NPI number found in the Provider Finder.
No, the 3-letter alpha prefix is not needed with the exclusion of the Federal Employee Program (FEP) Members.
Exception: For FEP Members whose IDs begin with an “R”, enter a leading *73 followed by the remaining numbers.